Business Phone Systems for your office… wherever that may be.

COVID has changed work for everyone. Take your phone system anywhere with a cloud phone system.

Simplify and stay connected… wherever your office is.

Business Phone Systems

A phone system shouldn’t be tied to a fixed location. It should be able to move wherever you are. The Vonex business phone systems allow you to work from home, the office or anywhere you happen to be.

What’s even more impressive is you’ll likely save money if you upgrade to a cloud phone system. 

Free yourself from your office and simplify your office phone system, moving from traditional phone lines and restrictive phone systems to a next-generation phone system… from $10/mo.

et|arrow_carrot-2right|9

Easy Installation

Vonex’s phone system is fully configured to your exact specifications prior to being delivered to you. Simply connect it to power and internet and start using it. 

et|arrow_carrot-2right|9

Free your phone

Enjoy the flexibility and freedom of a PBX without the setup and ongoing support costs.

et|arrow_carrot-2right|9

Save

Average cost-saving of 50% over traditional phone lines. Plans starting from $10/mo. Make changes to your hosted PBX configuration with no charge by simply sending an email or making a call.

et|arrow_carrot-2right|9

Flexible

Vonex ONdesk is a cloud-based business phone system, meaning it’s not fixed to a location and only requires an internet connection. This allows you to take your phone anywhere, which makes it a great solution for staff working remotely during this COVID era.

et|arrow_carrot-2right|9

Feature Rich

Music on hold, conference calling facilities, call forward to mobile, voicemail to email, twinning to mobile and a host of other features are packed into Vonex ONdesk. Most of these functions are free or available at a minimal cost, and the setup and changes are covered in your plan. 

et|arrow_carrot-2right|9

Decentralize

Decentralize your PBX – Work from home, or anywhere with an internet connection.

Office Phones

True story… 

As a telecommunications carrier, OMNIconnect was missing one product from our range of services… Phones!

After moving our own phone system to Vonex and using it for over a year, we liked it so much we decided partner with them…. and as they say, the rest is history.

OMNIconnect has been a Vonex Partner since 2015 and have happily recommended their product range to our customers seeking the many advantages of their cloud hosted PBX.

Vonex Partner
Vonex ONdesk Business 30

ONdesk Business 30

Yealink T53W

$30 per month

  • Standard/Cordless Handset Lease
  • Unlimited Local/National calls
  • Unlimited Fixed to Mobile Calls
  • Hosted PBX
  • 1 Hunt group
  • Voicemail to Email
  • Free standard programming of the phone system
  • Free support for all changes to your phone system
  • Plus Free Vonex Phone mobile app for first 6 mths (then $5 per mth per extension)
  • 36 month minimum lease term to own
    3,000 bonus Qantas Points for every ONdesk 30 plan
ONdesk Business 40

ONdesk Business 40

Yealink T54W

$40 per month

  • Standard/Cordless Handset Lease
  • Unlimited Local/National calls
  • Unlimited Fixed to Mobile Calls
  • Hosted PBX
  • 1 Hunt group
  • Voicemail to Email
  • Free standard programming of the phone system
  • Free support for all changes to your phone system
  • Plus Free Vonex Phone mobile app for first 6 mths (then $5 per mth per extension)
  • 36 month minimum lease term to own
    4,000 bonus Qantas Points for every ONdesk 40 plan
ONdesk Business 50

ONdesk Business 50

Yealink T57W

$50 per month

  • Standard/Cordless Handset Lease
  • Unlimited Local/National calls
  • Unlimited Fixed to Mobile Calls
  • Hosted PBX
  • 1 Hunt group
  • Voicemail to Email
  • Free standard programming of the phone system
  • Free support for all changes to your phone system
  • Plus Free Vonex Phone mobile app for first 6 mths (then $5 per mth per extension)
  • 36 month minimum lease term to own
    5,000 bonus Qantas Points for every ONdesk 50 plan

Standard PBX Features. 

 

et|arrow_left-right_alt|+

Simultaneous Ring (Twinning)

Twinning is Simultaneous Ring on a mobile device that is bound to your handset, the call can be picked up from either your handset or mobile.

Unlike call forward twinning is designed to work with hunt groups and agent groups, where it will immediately forward to the mobile number. Or if it set up directly on an extension it can be set to the following ring time options before forwarding to the mobile number: Immediately, 1 second, 2 seconds, 5 seconds or 20 seconds. 

et|arrow_move|1

Transferring Calls

Cold Transfer

To cold transfer calls, hit the transfer button dial the number you wish to transfer to and press the tick or OK button.

Warm Transfer (announcement)

To warm transfer calls place the call on hold (not park), dial the number you wish to transfer to, announce the call and then press the transfer button then the tick or OK button.

et|icon_clock_alt|}

After-hours service flags

After-Hours Service Flags can be assigned to Auto Attendants, Agent Groups and Hunt Groups. They are designed to send calls straight to message bank or number of your choosing outside business hours.

When requesting a service flag please advise your business hours.

et|icon_comment_alt|v

Virtual Message Bank

Virtual Message Bank can be used as a centralised message bank when you do not want to use an extension i.e. for an Auto Attendant, Agent Group,
or Hunt Groups as well as after-hours allowing consultants to have their own message banks for their individual extensions only.
Generally they are setup in the 600 extension range and can be set to send straight to an email address.
To check messages on a virtual message bank you dial 8 followed by the extension number (e.g. 8600 to access the message bank of extension 600). To access the main menu press * and enter the access code 201100.

et|icon_profile|

Auto Attendant

An auto attendant is an automated IVR (Interactive Voice Response) letting callers select from a recorded list of options or dial a direct extension.
You can have up to 10 options per auto attendant on the button 0-9, you may also have a different night service on each option as well as have an option go to a voice mail, mobile or hunt group.
This is very useful if you have different areas with multiple handsets, for example:
Option 1 – Sales
Option 2 – Support
When configured with Agent Groups each option can even have a different ring tone and display the option name on the handsets within the group.

et|icon_mail_alt|

Voicemail to EMAIL

Voicemail to Email can be setup on any extension or a virtual message bank.

Our standard setting is to send the voicemail as a wave file attachment which can be played in media player with the voicemail deleted from the message bank. The following options can also be selected:

  • Send email on missed calls

  • Send email at the end of every call

  • Send email on status changes

  • Send email when mailbox is full

  • Send email if the call was rejected due to blacklisted number

et|icon_group|

Hunt Groups

Our Hunt Groups have 4 tiers and can have multiple numbers on each tier, these numbers can be extensions or outbound numbers, generally the final stage is used for a voicemail box.

Hunt Groups have their own DID which generally becomes the main incoming number unless the customer has an Auto Attendant.

Example of a Hunt Group:

Stage Extensions Duration
500 10 sec.
500,501 10 sec.
500,501,502 10 sec.
Final 8500

 

In this example the reception phone (500) will ring for 30 seconds with extensions 501 ringing as well after 10 seconds, all 3 handsets will ring for the final 10 seconds with the call finally diverting to the message bank of extension 500 after a total of 30 seconds.

Hunt Groups can also have an after-hours service flag which goes straight to message bank or number of your choosing outside business hours.

et|icon_chat_alt|w

Message Bank

To access Message Bank from your handset, press the Retrieve Button.
To access Message Bank from any handset dial 8 followed by the extension number (e.g. 8500 to access the message bank of extension 500).
To access the main menu press * and enter the access code.
201100 is the standard pin code for all handsets, this can be changed by the customer and if they forget their new pin code we can reset to the original.

Main Menu

To hear your messages = 1
To change your access code = 2
To record your name = 3
To record your personal welcome message = 4 To record a message = 5
To select your mail box greeting = 9

Messages Menu

Repeat = 4
Delete = 7
Call Back = 8
Envelope Information = 5 Help = 0

fas|fa-car|

Call Parking

The “call park” feature is a system wide hold, its activated by pressing a pre-programed button on your handset. This transfers the current telephone conversation to that button and immediately puts the caller on hold. The park button will then flash on all handsets programmed with the park feature.
If the desired called party is not the person who picked up the call, and the desired called party is at another location, the person who picked up the call may park the call and then asked the desired called party to retrieve the call.
For example, Karen is an assistant and Holly is her boss. If Karen picks up a call whose desired called party is Holly, Karen can park the call and say “Holly, you have a call parked on line 1” and Holly would press the park 1 button that has been programmed on her Handset to retrieve the call on hold.

SIP Lines.

Make use of your existing phone system before jumping to the cloud.

ONsip Business

$35 per month

  • Use your existing PBX system
  • Unlimited Local/National calls
  • Unlimited Fixed to Mobile Call

ONsip Lite

$10 per month

  • 10c per local and national calls
  • 20 per minute for mobile calls
  • 25c for 13/1300 calls

The Vonex 9’s 

%

The uptime guarantee

The number of possible extensions

The number to call for support

Vonex Phone Plan Frequently Asked Questions.

 

What is VoIP?

Voice over Internet Protocol or VoIP allows you to make phone calls using an Internet connection and can completely replace a traditional phone line, reducing your telecommunications costs

Do we need new handsets?

You will require VoIP compatible handsets to use Vonex VoIP plans, or a VoIP ready PBX if you would like to use a VoIP SIP Trunk. Vonex have a range of compatible handsets, but you can also BYO handset.

Can I use VoIP if there is a power outage?

Since the internet is required to make a phone call, we recommend you install a battery UPS to support your router, network, and handsets to ensure uninterrupted service. Speak to us if you would like assistance with purchasing a UPS.

Can I call 000 during a power outage?

Not unless you have an alternate power source to your router, network, and handsets. We recommend installing a UPS to minimise interruptions to your business during power outages.

What are the international call costs?

Which broadband plans do you recommend for VoIP?

While all our Broadband Internet plans will support VoIP, we recommend our Business Broadband plans which have SLA guarantees and VoIP Priority.

Join our many satisfied clients.

Our customers keep coming back for our reliable service and excellent customer support.

“OMNIconnect provide an outstanding service when it comes to our Hosting and Connectivity requirements. The hardware is top notch, and if we’re ever stuck their skilled technicians are always able to help.”
Brett O'Donnell

Contact Info

 

et|icon_phone|
fab|fa-apple|
fab|fa-whatsapp|
et|icon_mail|

“I need more stars!!! I’ve been involved in the tech space most of my adult life, and more time in datacenters that I care to admit. The facility is clean, welcoming, and fast, the service is professional, courteous, and human. Well done, was great to be treated as a person and not a number.

Mark Walker

Left Menu Icon